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General Terms And Conditions

Notice regarding translations

This English version is provided solely for the convenience of international visitors and customers.

In the event of discrepancies, ambiguities, translation errors, or differences in interpretation, the German version of these Terms and Conditions shall prevail.

Contracts concluded with the seller are governed by the laws of the Federal Republic of Germany, subject to any mandatory consumer protection provisions applicable in the country of the consumer's habitual residence.

The legal validity, interpretation, and enforcement of these Terms and Conditions shall therefore be determined primarily by the German version.


  1. Scope and Definitions

1.1

These Terms and Conditions apply to all contracts concluded between Autocentrum B9, owner Hassan Ibrahim (hereinafter referred to as the "Seller"), and its customers (hereinafter referred to as the "Buyer") through the online shop autotech-online-shop.de.

1.2

For the purposes of these Terms and Conditions, a "Consumer" is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.

1.3

For the purposes of these Terms and Conditions, a "Business Customer" is any natural person, legal entity, or partnership with legal capacity acting in the exercise of its trade, business, or profession when entering into a legal transaction.

1.4

Any terms and conditions of the Buyer that deviate from, conflict with, or supplement these Terms and Conditions shall not become part of the contract unless the Seller has expressly agreed to their validity.

1.5

The version of these Terms and Conditions valid at the time the contract is concluded shall apply.

1.6

Individual agreements between the Seller and the Buyer shall take precedence over these Terms and Conditions. This also applies where such agreements differ from individual provisions of these Terms and Conditions.

  1. Contract Formation

2.1

The products and services presented in the online shop do not constitute legally binding offers. They are merely an invitation to the Buyer to place an order.

2.2

By completing the electronic ordering process, the Buyer submits a binding offer to purchase the selected products or services.

2.3

Before submitting the order, the Buyer has the opportunity to review the entered information and correct any errors.

2.4

Receipt of the order is confirmed automatically. Such confirmation does not constitute acceptance of the Buyer's offer.

2.5

The purchase contract is concluded only when the Seller expressly accepts the order, dispatches the goods, or hands the goods over to the Buyer.

2.6

The contract is concluded in the German language.

2.7

The subject matter of the contract consists of the products and services selected by the Buyer. The product description available at the time of the order shall be decisive with regard to the type, condition, scope of delivery, technical specifications, intended use, and compatibility of the goods.

2.8

The Buyer is responsible for carefully reviewing the product description and all information relevant to the identification and selection of the product.

2.9

If there is any uncertainty regarding compatibility, intended use, or product selection, the Buyer is advised to contact the Seller before installation or use.

2.10

Where the selection of a product is based on incorrect, incomplete, or inaccurate information provided by the Buyer, the Seller shall not be liable for resulting incorrect orders, incompatibilities, or any disadvantages arising therefrom.

2.11

All orders are subject to actual product availability. If an ordered item is unavailable despite careful inventory management, the Buyer will be informed without undue delay. Any payments already made will be refunded.

  1. Prices and Payment Terms

3.1

The prices displayed on the respective product page at the time the order is placed shall apply. The Buyer shall have no claim to subsequent price adjustments, refunds, or discounts resulting from later price changes, promotions, or special offers.

3.2

Despite careful maintenance of product data, input errors, transmission errors, and technical system errors cannot be completely excluded. Obvious errors relating to prices, product descriptions, or other essential information shall not give rise to a claim for the conclusion of a contract under the incorrect conditions. The Seller reserves the right to reject orders affected by such obvious errors or, where legally permissible, to challenge an acceptance already declared in accordance with applicable law.

3.3

Unless expressly stated otherwise, all prices include the applicable statutory value added tax (VAT).

3.4

Additional shipping costs may apply. Any applicable shipping charges will be displayed to the Buyer before completion of the order.

3.5

Only the information displayed on the Seller's product page at the time of the order shall be relevant for the contract. Information, prices, or descriptions published on third-party websites shall not form part of the contract.

3.6

The available payment methods are displayed during the ordering process. Payment processing may be carried out in whole or in part through external payment service providers.

3.7

Adding an item to the shopping cart does not constitute a reservation. In particular, products with limited stock may become unavailable before the order process is completed.

  1. Right of Withdrawal

4.1

Consumers are generally entitled to a statutory right of withdrawal for distance selling contracts.

No voluntary right of withdrawal is granted to Business Customers.

4.2

The withdrawal period is 14 days. For contracts concerning the sale of goods, the withdrawal period begins on the day on which the Buyer, or a third party designated by the Buyer who is not the carrier, takes possession of the goods.

4.3

To exercise the right of withdrawal, the Buyer must inform the Seller of the decision to withdraw from the contract by means of a clear statement.

Notices of withdrawal shall be sent to:

Autocentrum B9
Autotech-Online-Shop
Koblenzer Str. 121
53489 Sinzig
Germany

E-Mail: widerruf@autocentrumb9.de

To comply with the withdrawal period, it is sufficient for the notice of withdrawal to be sent before the withdrawal period expires.

The model withdrawal form can be found at the end of these Terms and Conditions. The electronic withdrawal function provided on the website can be used at any time without registration or login.

4.4

The Buyer shall return or hand over the goods to the Seller without undue delay and no later than 14 days after communicating the withdrawal.

The Seller shall reimburse all payments received from the Buyer, including the cost of standard delivery, no later than 14 days after receipt of the withdrawal notice.

The Seller may withhold reimbursement until the goods have been received or until the Buyer has provided proof that the goods have been returned, whichever occurs first.

4.5

The Buyer shall only be liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

4.6

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for which an individual choice or specification by the Buyer is decisive, or which are clearly tailored to the Buyer's personal requirements.

4.7

For services, the right of withdrawal expires prematurely if the Seller has fully performed the service and has only begun performance after the Buyer has expressly agreed to this and simultaneously acknowledged that the right of withdrawal will be lost upon full performance of the contract.

  1. Exchange Program and Core Deposit

5.1

Certain products are supplied as part of an exchange program. Where applicable, this will be clearly indicated on the respective product page.

5.2

The Buyer is required to return a used core of the same type suitable for remanufacturing within the specified period, unless a separately stated core deposit is retained instead.

5.3

The core deposit serves solely as security for the return of the used core. It does not constitute a down payment or an additional purchase price.

5.4

Unless otherwise stated on the respective product page, the used core must be returned within 14 days after receipt of the goods.

Returns shall be sent to:

Autocentrum B9
Koblenzer Str. 121
53489 Sinzig
Germany

The Buyer shall bear the costs of returning the used core unless otherwise expressly agreed.

5.5

Upon receipt of the used core, the Seller shall inspect it within a reasonable period to determine whether it is of the same type, complete, and generally suitable for professional remanufacturing.

5.6

Once the used core has been accepted, ownership of the core transfers to the Seller. Any previously paid core deposit will then be refunded.

5.7

Acceptance of the used core may be refused in particular if:

  • significant housing or structural damage is present,

  • the core is burnt out or mechanically destroyed,

  • essential components are missing,

  • the core has been disassembled or is incomplete,

  • significant corrosion or frost damage is present,

  • the core does not correspond to the ordered type,

  • economic or technical remanufacturing is no longer feasible.

5.8

If a used core is not accepted, the Buyer will be informed accordingly. At the Buyer's request, the core may either be returned at the Buyer's expense or disposed of in an appropriate manner.

5.9

If the contract is withdrawn from or otherwise reversed after the used core has been returned, and the originally submitted core can no longer be clearly identified or returned, the Seller shall be entitled to provide a technically equivalent core of the same type for the purpose of reversing the transaction.

  1. Retention of Title

6.1

The delivered goods shall remain the property of the Seller until all claims arising from the respective purchase contract have been paid in full.

6.2

The Buyer is obliged to handle goods subject to retention of title with due care and to protect them from access by third parties.

6.3

In the event of a breach of contract by the Buyer, in particular in the event of default in payment, the Seller shall be entitled, to the extent permitted by law, to demand the return of the goods subject to retention of title.

6.4

The assertion of retention of title rights or the repossession of goods shall not constitute withdrawal from the contract unless expressly declared by the Seller.

  1. Defects Liability

7.1

The statutory provisions governing defects liability shall apply unless otherwise provided below.

7.2

For used, remanufactured, or products designated as B-grade goods, the statutory limitation periods applicable to defects claims shall apply. Where legally permissible, the limitation period for consumers may be reduced to one year. The information provided on the respective product page at the time of the order shall be decisive.

7.3

The limitation period begins upon delivery of the goods to the Buyer or to a third party designated by the Buyer who is not the carrier.

7.4

The Buyer is requested to inspect the goods after receipt and before installation or use for any obvious damage, discrepancies, or irregularities.

7.5

For the purpose of examining a reported defect, the Seller may require a detailed description of the issue together with appropriate supporting evidence. Such evidence may include photographs, measurement data, diagnostic reports, workshop reports, or comparable information.

7.6

The Seller may provide technical guidance for troubleshooting or fault diagnosis. If the examination shows that the reported issue was not caused by a defect in the supplied goods, no defects claims shall arise.

7.7

Defects claims shall not apply where the reported defect is attributable in particular to:

  • improper installation or removal,

  • use in vehicles or applications for which the product was not intended,

  • failure to follow installation instructions, maintenance requirements, or manufacturer guidelines,

  • defective peripheral, electrical, control, or connection components,

  • unsuitable operating conditions,

  • motorsport use or comparable extreme operating conditions,

  • improper modifications or repair attempts by third parties,

  • normal wear and tear.

  1. Transport Damage

8.1

The Buyer is requested to inspect the goods for any obvious transport damage upon receipt.

8.2

If visible transport damage is identified, the Buyer is requested to document the damage, where possible, before using the goods and to inform the Seller without undue delay.

8.3

For the purpose of handling transport damage claims, the Seller may request photographs, descriptions of the damage, or other appropriate evidence where necessary to investigate the matter or to assert claims against the shipping provider.

8.4

Where the return of the goods is necessary for the processing of a transport damage claim, the Seller will provide the Buyer with the required information and, where appropriate, a suitable shipping label.

8.5

The Buyer's statutory rights relating to defective goods or transport damage shall remain unaffected by the foregoing provisions.

  1. Legal Information Notice

9.1

The Seller strives to provide all legal notices, consumer information, and other mandatory disclosures on the website in a complete, accurate, and up-to-date manner.

9.2

Should Buyers identify any inconsistencies, errors, or missing information, the Seller appreciates being informed accordingly. Many issues can often be resolved more quickly and efficiently through direct communication than through immediate legal action.

9.3

Any such notifications will be reviewed carefully and may be used as a basis for correcting, updating, or supplementing the relevant content.

9.4

The statutory rights and claims of the Buyer remain unaffected by the foregoing provisions.

  1. Liability

10.1

The Buyer is responsible for inspecting the goods for any obvious damage, discrepancies, or other apparent irregularities before installation, use, or onward transfer.

10.2

If obvious defects, transport damage, or identifiable discrepancies are detected, the goods must not be used where such use could result in further damage. The Buyer shall inform the Seller without undue delay.

10.3

The Seller shall not be liable for damage resulting from the use, installation, or further processing of goods that were obviously damaged, unsuitable, or clearly incorrect, where such circumstances were reasonably identifiable before use.

10.4

The Seller shall not be liable for delays in delivery or delivery failures resulting from incorrect, incomplete, or outdated address information provided by the Buyer, or where a shipment is not accepted or collected by the Buyer.

10.5

Delivery periods shall be extended by a reasonable period in the event of circumstances beyond the Seller's control that significantly hinder or prevent delivery. Such circumstances include, in particular, natural events, severe weather conditions, traffic disruptions, governmental measures, labour disputes, failures of transport or utility services, and other comparable force majeure events.

10.6

The Seller shall be liable for damage or delays caused exclusively by force majeure only to the extent required by mandatory law.

10.7

The above limitations of liability shall not apply in cases of intent or gross negligence, for injury to life, body, or health, or in any other case where liability is mandatory under applicable law.

  1. Privacy

11.1

Information regarding the processing of personal data is provided in the Seller's separate Privacy Policy.

11.2

The Privacy Policy is available through the Seller's website and contains, in particular, information regarding the nature, scope, and purpose of the processing of personal data, as well as the rights of data subjects.

  1. Final Provisions

12.1

The laws of the Federal Republic of Germany shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

If the Buyer is a Consumer, mandatory consumer protection provisions of the country in which the Consumer has their habitual residence shall remain unaffected.

12.2

If the Buyer is a Business Customer, a legal entity under public law, or a special fund under public law, the Seller's place of business shall be the place of jurisdiction for all disputes arising from the contractual relationship, to the extent permitted by law.

12.3

Should any provision of these Terms and Conditions be or become wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.

Any invalid or unenforceable provision shall be replaced by the applicable statutory provisions.

Last updated: 08 June 2026

Appendix 1

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)

To:

Autocentrum B9
Autotech-Online-Shop
Koblenzer Str. 121
53489 Sinzig
Germany

E-Mail: widerruf@autocentrumb9.de

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods () / for the provision of the following service (*)

Ordered on () / received on ()

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s)
(only if this form is submitted on paper)

Date

(*) Delete as appropriate.