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Privacy

Notice regarding translations

This English version is provided for the convenience of international visitors. In the event of discrepancies, ambiguities, or differences in interpretation, the German version of this Privacy Policy shall prevail.

The processing of personal data is carried out in accordance with applicable European Union and German data protection laws, in particular the General Data Protection Regulation (GDPR).


  1. Data Controller

The controller responsible for the processing of personal data within the meaning of the General Data Protection Regulation (GDPR) is:

Autocentrum B9
Owner: Hassan Ibrahim

Koblenzer Str. 121
53489 Sinzig
Germany

E-Mail: dsgvo@autotech-online.de

The above e-mail address may be used for requests regarding stored personal data, corrections, deletions, or any other privacy-related matters.

Where the terms "we", "us" or "our" are used in this Privacy Policy, they refer to the controller named above.

  1. General Information on Data Processing

We process personal data only to the extent necessary for providing our website, responding to inquiries, processing orders, fulfilling legal obligations, or protecting legitimate interests.

Personal data is processed exclusively on the basis of the applicable legal provisions, in particular the General Data Protection Regulation (GDPR) and other applicable data protection laws.

The specific personal data processed depends primarily on which functions of our website are used, whether contact is established with us, or whether a contract is concluded.

Further information regarding individual processing activities, the categories of data processed, and the legal bases relied upon can be found in the following sections of this Privacy Policy.

  1. Hosting and Shop Operation

We use products and services provided by JTL-Software-GmbH for the operation of this website, the provision of our online shop, and the technical processing of orders.

As part of these services, personal data may be processed where necessary for providing the website, processing orders, managing customer accounts, or carrying out technical administration.

Processing is carried out on the basis of Article 6(1)(b) GDPR where it is necessary for pre-contractual measures or the performance of a contract, and on the basis of Article 6(1)(f) GDPR due to our legitimate interest in the secure and reliable operation of our online shop.

Further information regarding JTL's processing of personal data can be found at:

https://www.jtl-software.com/de/rechtliches/datenschutz

  1. Server Log Files

When this website is accessed, technical systems automatically collect and store information in server log files.

This information may include the IP address, date and time of access, pages visited, browser information, and details regarding the operating system used.

Processing is carried out for the purpose of ensuring technical operation, troubleshooting, and maintaining website security on the basis of Article 6(1)(f) GDPR.

The data is stored only for as long as necessary to fulfil these purposes.

  1. Technical Statistics

To monitor technical performance and improve our online shop, statistical information regarding website usage may be evaluated.

This may include visitor numbers, access times, referring websites, search engine referrals, and search terms entered within the shop.

Such evaluations are carried out exclusively in aggregated form and serve the technical and commercial improvement of our services.

These statistical data are not assigned to identifiable individuals.

Where consent is required for individual functions, such functions are activated only after the visitor has provided the necessary consent. Granted consent may be changed or withdrawn at any time through the privacy settings available on the website. These settings can be accessed via the fingerprint icon displayed on the website.

  1. Cookies and Consent

Our website uses technically necessary cookies and comparable storage technologies required for the operation of the online shop.

These may be necessary for providing the shopping cart, customer account login, storing preferences, and processing orders.

In addition, the visitor's consent preferences are stored so that their decision can be respected during future visits.

Where consent is required for individual functions, such functions are activated only after the visitor has provided the necessary consent. Granted consent may be changed or withdrawn at any time through the privacy settings available on the website. These settings can be accessed via the fingerprint icon displayed on the website.

  1. Google reCAPTCHA

To protect our forms against automated submissions and misuse, we use Google reCAPTCHA.

Google reCAPTCHA is used only after the visitor has granted the required consent. Without such consent, certain functions, particularly the contact form, may not be available.

The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

By using reCAPTCHA, personal data may be transmitted to Google. This may include the IP address as well as technical information regarding the device and browser being used.

Further information regarding Google's data processing practices can be found at:

https://policies.google.com/privacy

  1. Customer Accounts and Orders

For the processing of orders, we handle the data provided by customers during the ordering process. Processing takes place both within the systems we use and by our employees, where necessary for handling orders, complaints, warranty claims, returns, inquiries, and other contract-related matters.

This may include, in particular, name, address, e-mail address, telephone number, ordered products, payment information, and any other information required for contract fulfilment.

Processing is carried out for pre-contractual measures, the performance of purchase contracts, handling inquiries, and fulfilling statutory retention and documentation obligations.

Customers may place orders either as guests or through a customer account.

Where a customer account is created, the required information is stored in order to facilitate future orders and the management of existing orders.

Processing is carried out on the basis of Article 6(1)(b) GDPR and, where legally required, Article 6(1)(c) GDPR.

  1. Payment Processing

9.1 Mollie

We use the payment service provider Mollie for processing online payments.

Depending on the selected payment method, the information required for payment processing may be transferred to Mollie. Mollie may involve additional payment providers or financial institutions for specific payment methods.

Processing is carried out for the performance of the contract and payment processing on the basis of Article 6(1)(b) GDPR.

Further information regarding Mollie's data processing practices can be found at:

https://www.mollie.com/privacy

9.2 Cash Payment on Collection

Where the payment method "Cash on Collection" is selected, no payment information is transmitted to external payment service providers.

  1. Shipping via DHL

For the delivery of orders, we transmit the information required for shipping to DHL Paket GmbH.

This includes, in particular, the recipient's name, delivery address, and any additional information required for successful delivery.

Processing is carried out for the performance of the purchase contract and the delivery of ordered goods on the basis of Article 6(1)(b) GDPR.

Further information regarding DHL's data processing practices can be found at:

https://www.dhl.de/datenschutz

  1. Contacting Us

If you contact us, we process the information you provide in order to handle your inquiry.

This applies in particular to inquiries submitted by e-mail, telephone, or via the contact form on our website.

Processing is carried out for handling the inquiry, performing pre-contractual measures, or fulfilling an existing contract on the basis of Article 6(1)(b) GDPR or Article 6(1)(f) GDPR.

Where additional information or files are voluntarily provided as part of an inquiry, such information is processed solely for handling the specific matter concerned.

For the provision and transmission of e-mails, we use services provided by STRATO AG. In this context, data required for e-mail communication may be processed technically.

Further information regarding STRATO's data processing practices can be found at:

https://www.strato.de/datenschutz/

Communication via WhatsApp takes place only following prior contact or at the customer's explicit request.

  1. Data Retention

Personal data is stored only for as long as necessary for the respective processing purposes or as required by statutory retention obligations.

Data relating to orders, invoices, business correspondence, and other contract-related matters may be retained for the duration of applicable commercial and tax retention periods.

Once the relevant retention periods have expired, the data is reviewed and deleted as part of our normal business and administrative procedures, unless another legal basis permits or requires continued storage.

  1. Rights of Data Subjects

Subject to the applicable legal requirements, data subjects have the right to:

  • obtain information about personal data stored concerning them,

  • request the correction of inaccurate personal data,

  • request the deletion of personal data,

  • request restriction of processing,

  • object to the processing of personal data,

  • receive personal data in a structured, commonly used, and machine-readable format where the legal requirements are met.

Where processing is based on consent, such consent may be withdrawn at any time with effect for the future.

Requests concerning personal data may be submitted to:

dsgvo@autotech-online.de

  1. Right to Lodge a Complaint with a Supervisory Authority

Data subjects have the right to lodge a complaint with a data protection supervisory authority concerning the processing of their personal data.

The supervisory authority responsible for our business is:

The State Commissioner for Data Protection and Freedom of Information Rhineland-Palatinate

https://www.datenschutz.rlp.de

  1. Updates and Changes to this Privacy Policy

This Privacy Policy reflects the current status at the time of publication.

We reserve the right to amend this Privacy Policy where necessary due to technical developments, legal requirements, or changes to our data processing activities.